SABCO – PRIVACY POLICY
The use of the term “Personal Information” in this privacy statement means any information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, from which your identity is apparent or can be reasonably ascertained.
Introduction
This privacy policy sets out how Sabco Australia handles your personal information.
Personal information is any information about you where your identity is apparent, or can reasonably be ascertained, from the information.
The Sabco privacy policy is based on transparency. Where we request information from you, we will generally state the purpose(s) for its use and to whom it may be disclosed.
Our website may contain links to third party websites. We are not responsible for the privacy policies of any third party websites. We recommend that you review the privacy policy of each website you visit.
Collection of Personal Information
The amount of personal information we collect about you depends on how you interact with us. We will collect personal information from you if you:
- Make a product or service enquiry
- Complete an on-line enquiry form
- Order a product
- Make a product complaint or warranty enquiry
- Log in as a distributor on our website
- Subscribe to one of our mailing lists
- Correspond with us, including by email
- Call our Customer Service team
- Enter a promotion or competition
The type of personal information you provide may include (but not limited to) your name, address, email address, telephone, age group, mobile phone number, credit card particulars and if required, you banking details.
By providing your personal information to Sabco in this way, including by completing on-line forms and email, you agree to the collection of that information in accordance with this privacy policy.
Unless you apply to become a registered user of our website by creating a distributor account, you can generally visit our website without telling us who you are or revealing other personal information.
We collect personal information from you for a number of reasons, including to:
- Sell and deliver our products and services to you;
- Respond to your questions or requests for information;
- Manage warranty claims and provide after sales service;
- Improve our service;
- Assist us forecast the future demand for our products and services;
- Send you direct marketing material;
- Analise our website usage;
- Enhance the content of our website;
- Keep a record of our dealings with each other; and
- Comply with legal obligations.
If you do not provide us with your personal information, we may not be able to provide you with these services.
E-mail management
Your e-mail address will only be recorded if you choose to send us a message or register with (http://www.sabco.com.au).
It will only be used for the purpose(s) for which you have provided it. Should you wish to review or make any corrections to your Personal Information* recorded when you registered with (http://www.sabco.com.au). Or unsubscribe from our website you can do so by contacting SABCO Australia Pty Ltd at sabco@sabco.com.au.
Credit Reporting Information
Sabco also collects financial and trading information from specific customers in order to establish and manage business and customer relationships. This information is securely held for internal accounting and administration purposes associated with the provision of products and services (including the extension of credit) to customers and in order to enhance our business relationship and level of service.
Collection of commercial credit information is undertaken only with consent. To complete an application to open an account or extend commercial credit we may ask you to provide a Sabco Credit Applications form.
Sabco may receive commercial credit information about you from a credit reporting body (such as Veda or Dun & Bradstreet), or trade referees nominated by you, we may also disclose limited commercial information about you to third parties where you have nominated Sabco as a trade reference, solely to fulfill this purpose. Commercial credit information will only be used to assess your credit worthiness. It will not be used for the purposes of pre-screening of direct marketing by a credit provider, and will not be intentionally disclosed to entities outside Australia.
To the extent that the customer is an unincorporated entity, this is personal information covered by this policy. Information about corporate customers, which is about an identifiable person, is also personal information covered by this policy. Sabco does not have a practice of collecting or holding consumer credit information covered by the Credit Reporting Privacy Code.
Enquiries for access to or correction of commercial credit information or credit eligibility information, or complaints about the failure of Sabco to comply with the Privacy Act 1988 (Cth) or the Credit Reporting Privacy Code can be made as set out below under “Access and Correction” and “Queries and Complaints”.
Social Media
To customise your user experience on our website we will provide you with the opportunity to connect, access and/or interact with third-party social networking services, such as Facebook, Twitter, Google+ and Pinterest. By participating in Sabco promotional campaigns through these third-party social networking services, you are authorising Sabco to access and use certain information from your social network profile. You can opt-out of authorising us from collecting or accessing your information when you are not using the application and you can cancel this service at any time by deleting the application from your social network account.
Disclosure to Third Parties
Sabco recognises the trust you place in us when you give us your personal information and so will not give your personal information to third parties unless:
- You have given us your consent to do so
- It is necessary for us to do so to fulfill the primary purpose(s) for which we collected your personal information
- You would reasonably expect us to disclose it for a related purpose; or
- We are required to do so by law
- The third parties we will typically share your personal information with include companies in our own corporate group, your authorised representatives and service providers which we use to conduct our business functions and activities. These organisations may be involved in or conduct:
- Mailing, shipping or courier operations
- Information technology services
- Legal, auditing, accountancy or other professional services
- Credit reporting services
- Promotions and competitions
- Repair, installation or maintenance services
- Insurance services
- Market research
- Billing and debt collecting functions
- Website usage analysis
We will take reasonable steps to ensure that your personal information is disclosed to third parties only in accordance with this privacy policy and on a confidential basis.
Information Transfer
If we transfer personal information to countries outside Australia, we will only do so in compliance with all applicable Australian data protection and privacy laws and if we reasonably believe that the information will remain subject to principles for fair handling of the information which are substantially similar to the applicable Australian privacy laws. Personal information collected while conducting Sabco promotional campaigns on Facebook maybe stored in servers located outside Australia.
Website data and cookies
When you visit our website, we collect your server address, domain name and information regarding the pages which you visit and links that you click on. This information is used for statistical and website development purposes only.
A cookie is a piece of information that our web server may transfer to your hard drive for record-keeping purposes. The cookie is stored on your computer, but does not identify you or give us any information about your computer. Cookies can facilitate your ongoing access to and use of our website. They allow us to track usage patterns and to compile data that can help us improve our content and target advertising. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. But you should note that cookies may be necessary to provide you with features such as browser history, merchandise transactions or registered services.
Security
The security of your personal information is of great importance to us, and we will take reasonable steps to:
- keep your personal information secure in a combination of secure computer storage, hard copy files and other access-controlled records
- ensure your personal information is protected from misuse, interference, loss and from unauthorised access, modification or disclosure
You can help us keep your information secure by keeping any user names, passwords or profiles used on our website confidential.
We will endeavour to destroy or de-identify your personal information when it is no longer needed for the purpose for which it was provided, unless a legal exception applies.
Access and Correction
We will take all reasonable steps to ensure that your personal information which we collect, use or disclose is relevant, accurate, complete and up-to-date. We appreciate you assisting us by letting us know if your personal information has changed.
You have a right of access to most personal information we hold about you and the right to correct or update your personal information. This right is subject to certain exceptions allowed by law. To request access, please contact our privacy officer, whose contact details are set out below. We will need to verify your identity before meeting your request, which we may require in writing, and we will process it in a reasonable time.
If we become aware of any ongoing concerns or problems, we will take these issues seriously and work to address these concerns with you. If, however, you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner on 1300 363 992.
Updates
From time to time our policies will be reviewed and may be revised. We reserve the right to change this privacy policy at any time and notify you by posting an updated version on our website at www.sabco.com.au
Queries and complaints
If you have any queries relating to our privacy policy, you have a concern or believe that a breach of this privacy policy may have occurred, you may contact our privacy policy by email, post or telephone as follows:
The Privacy Manager
Sabco Australia Pty Ltd
9 – 13 Link Way
Laverton North
VIC 3026
www.sabco.com.au
1800 066 522
We would welcome any comments or queries regarding our privacy statement, policies or procedures. Please visit our Contacts page to do so. Please Note: SABCO Australia Pty Ltd recognizes the potentially insecure nature of transmitting information in an online environment, whilst every reasonable effort to maintain your privacy will be taken; we are unable to guarantee the privacy of information transmitted via this system. If you do not wish to send your comments using e-mail, you can send it in writing to the Sabco Australia Head Office as shown above.