Frequently Asked Questions
Helpful product answers, quick troubleshooting, and replacement instructions.
How to extend the handle for Sabco Microfibre Flat Mop, Space Saver Broom and Cobweb Brooms!
When you purchase the product, the handle will come collapsed. To extend the handle, follow these steps:
- Twist the handle anti-clockwise.
- Pull it up to extend, then twist it clockwise to lock it in. This may take quite a few turns.
- To collapse the handle, turn it anti-clockwise until it is loose, push it all the way down, then twist it clockwise again to lock it.
How to refill the Sabco SuperSwish Spray Mop Bottle?
- Grab the bottle from both sides and pull it directly upwards. Then slide it off the handle.
- Fill the bottle with water only. Avoid wax-based chemicals as they may clog the nozzle.
- Once filled to the maximum fill line, close it, slide it back down the handle and press it firmly into place until secure.
How to replace the Sabco Twister Cotton Mop Refill?
- Push the mop collar up to release the mop head. It is easiest to do this with the mop upright.
- Locate the peg at the top of the handle under the mop head, then pull out the peg and set it aside.
- Pull the head up over the top of the handle, then set the handle aside.
- When you purchase a Twister Cotton Mop Refill, it will not come with the collar. Pull the collar out by turning the old head inside out and pulling it up.
- Turn the new refill head inside out and find the hole at the bottom. Put the collar back through and pull it tight.
- Put the collar back over the top of the pole, then put the handle and peg together.
- Put the peg back in securely, then pull the collar back down to lock it in and twist clockwise.
How to replace the Sabco Wonder Mop Refill?
- Pull up the cover, remove the lock by pulling it downwards, then pull the head directly out.
- On the new refill, line up the square plug with the top of the handle and push it straight back in.
- Push the collar over the top until you hear the click, then pull the cover back down.
How to replace the Sabco Self-Wringing Cotton Mop Refill?
- Pull the cover off the handle, place your hand on the lock, then turn it anti-clockwise to unlock the collar.
- Pull the collar down, then twist the head clockwise to remove it from the pole.
- Replace the head with a new refill and place it back on the pole, then turn it anti-clockwise to secure it.
- Pull the collar back down and turn it clockwise to secure it tightly.
How to replace the Sabco Breeze Mop 2 Refill?
- Place your fingers underneath the mop head and sponge and pull.
- Turn it around and do the same on the other side.
- To replace the refill, line the poles up on the back of the sponge refill and click it in.
My product is faulty, what should I do?
Sabco takes customer service seriously. All Sabco products come with a one year replacement warranty unless otherwise marked on the packaging, and you are entitled to replace faulty products at the place of purchase.
If you need further assistance, call 1800 066 522 or email ask.sabco@sabco.com.au with an image of your faulty product.
My Handle Holder won’t stay onto the wall with adhesive tape. What can I do?
Adhesive tape can only hold limited weight and is sensitive to different surfaces and paints. To hang multiple products of heavier weight, use wall plugs or screws for a more secure hold.
Can I use bleach with my microfibre flat mop?
Avoid using bleach with microfibre as it can damage the microfibre structure and reduce its effectiveness.
Where can I buy Tonizone Furniture Polish?
Tonizone Furniture Polish is available at:
- Mitre 10 stores
- Bunnings, via the Special Orders desk. Quote product code SABC-3710
- AXI-KEM PTY LTD – 02 6962 6455
- ASSET CLEANING SUPPLIES – 02 4962 3622
- BIG CLEAN PTY LTD – 02 9642 7188
- B & G SUPPLIES PTY LTD – 02 9949 4599
- WINC AUSTRALIA PTY LIMITED – 02 9335 0555
Is Sabco Hardwood Floor Cleaner spray safe for pets or kids?
When used as directed, this product carries no risk to children or pets.
The product is intended for use as a floor cleaning agent applied and removed with the aid of a mop, ideally a Sabco microfibre flat mop. Sabco Hardwood Floor Cleaner Spray is available via the Bunnings Special Orders desk.
Where can I find Sabco RoboSweep?
Unfortunately, RoboSweep has been discontinued and is no longer available in stores.
Refill pads can still be purchased directly from Sabco. For more information, call 1800 066 522.
Should I use chemicals with my flat mop and spray mop?
Yes, but one of the main benefits of microfibre is how effectively it cleans with just water. If you need to remove something tougher, always read the chemical instructions and avoid greasy or oily chemicals that may damage microfibre.
My SuperSwish Spray Mop won’t spray. What can I do?
If the SuperSwish Spray Mop has not been used for an extended period, the sprayer can dry up or become clogged with residue.
- Remove the bottle.
- Pour warm water directly into the cavity.
- Spray a few times and check whether water comes out.
If that fixes the issue, reinsert the bottle and continue use. If not, call 1800 066 522 or email ask.sabco@sabco.com.au with an image of the product for further assistance.